WHERE ARE YOU LOCATED?
Do not hesitate to contact us if you need help with choosing a correct size.
* Please choose your sizing wisely as you will be responsible of the return shipping.
WHAT PAYMENT METHODS ARE ACCEPTED?
Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay
DO YOU SHIP INTERNATIONALLY?
We do, due to the current COVID situation, only to a handful of places though.
Austria, Belgium, Bulgaria, Croatia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, Armenia, Isle of Man
Canada, United States
Hong Kong SAR
and of course Australia!
WHAT SHIPPING METHODS ARE AVAILABLE?
At present we are using good old NZ Post for both domestic and international.
CAN I COLLECT FROM YOUR WAREHOUSE?
Sorry not at this time we only allow shipping from our secret location.
DO I NEED TO PAY INTERNATIONAL CUSTOMS & DUTIES?
This is a good question and one we can’t answer. Customs and duties vary greatly depending on the destination country and must be paid by the person receiving the products. We recommend you get in contact with your local customs office.
WHAT DO I DO IF I HAVEN’T RECEIVED MY ORDER?
Definitely get in touch with us at email@example.com! We will then use our best detective skills to track down your package and get it into your hands.
Be aware though due to postal disruptions international deliveries are taking almost twice as long as they usually would. I know absolutely frustrating! At present deliveries could take anywhere from 10 - 30+ days depending on where you are based.
DO I HAVE TO PAY ANYTHING TO RETURN MY ITEMS?
If your item is faulty you don’t need to pay anything, that’s on us. However if it’s simply a change of mind or you ordered the wrong size then yes you will need to pay return postage.
HOW DO I RETURN AN ITEM?
Simply contact us at firstname.lastname@example.org and let us know the reason for the return and the next steps needed.
MY QUESTION IS NOT HERE, HOW CAN I CONTACT YOU?
Fire those questions away to email@example.com